CONFERENCE SCHEDULE AT-A-GLANCE 12:00 PM 10:45 AM 9:30 AM SUNDAY, NOVEMBER 11, 2018 12 START TIME END TIME TRACK LOCATION SESSION 9:30 AM 10:30 AM GENERAL SESSION ROOM: 1E10/11 Hospitality Reimagined: The Future Guest Experience Alexa? What does voice technology mean for hotels? Sponsored by Salesforce 10:45 AM 11:45 AM TECHNOLOGY ROOM: 1E08 10:45 AM 11:45 AM OPERATIONAL EXCELLENCE ROOM: 1E10/11 10:45 AM 11:45 AM FUTURE TRENDS ROOM: 1E09 Redefining Today's Hospitality Workforce and Cultivating Tomorrow's Team 12:00 PM 1:00 PM TECHNOLOGY ROOM: 1E08 Keynote Deep Dive: How Tech Disruptors are Influencing the Guest Experience and Hotel Operations 12:00 PM 1:00 PM OPERATIONAL EXCELLENCE ROOM: 1E10/11 12:00 PM 1:00 PM FUTURE TRENDS ROOM: 1E09 W W W. T H E H O T E L E X P E R I E N C E . C O M Engaging Your Guests: How Customer Data Can Transform CX and Create Bottom-Line Success Asset Value Creation for Hotel Owners: The Role of Operational Excellence The Fusion of Hospitality, Wellness and Designhttp://WWW.THEHOTELEXPERIENCE.COM