The Hotel Experience - 2018 Show Directory - 14

CONFERENCE SCHEDULE
Sunday, November 11, 2018

Conference: Room 1E10/11 - General Session sponsored by
9:30 AM - 10:30 AM

HOSPITALITY REIMAGINED: THE FUTURE GUEST EXPERIENCE
Travel bans, Airbnb, GDPR, Sustainability - How are these realities shaping the future of the hospitality industry? Thought leaders, Roger Dow, CEO of the U.S. Travel Association, Michael Dominguez,
Chief Sales Officer for MGM Resorts International, and Cindy Estis Green, CEO and Co-founder of
Kalibri Labs, LLC will share their expert insights and perspectives about today's dynamic environment
of disruptors, emerging technologies and data analytics - and the impact on the guest experience
into the future. Join the dialogue in this spirited interactive Opening General Session!

MODERATOR

Deanna Ting

Senior Hospitality Editor Skift
Deanna Ting is the Senior Hospitality Editor at Skift - the travel industry's leading intelligence platform. Prior to joining
Skift, she has been an editor for a number of travel trade publications for more than a decade, including Successful Meetings, Incentive, Travel Agent, Luxury Travel Advisor, and TravelAge West. Her writing has earned her a number of awards,
including accolades from the Jesse H. Neal Awards, Azbees, FOLIO: Eddie Awards, and the North American Travel
Journalists Association. In 2017, she wrote a comprehensive 60,000-word oral history of boutique hotels for Skift. She is a
graduate of UCLA, with a degree in American Literature & Culture.

PANELISTS

Roger Dow

President and CEO U.S. Travel Association
Roger Dow is President and CEO of the U.S. Travel Association, the Washington, D.C.-based organization
representing all segments of travel in America-an industry that generates $2.4 trillion in economic output and
supports 15.6 million jobs. U.S. Travel's mission is to increase travel to and within the United States.
U.S. Travel champions a pro-growth, pro-connectivity, pro-traveler agenda, and advocates for policies that reduce
barriers to travel and improve America's travel infrastructure. In addition, the association provides essential research,
such as the monthly Travel Trends Index, and engages, connects and informs the travel industry at events year-round.
Dow regularly meets with administration officials and congressional leaders to discuss important travel issues, and his
efforts have resulted in major policy victories for travel and travelers. He was instrumental in establishing Brand USA,
the highly effective national destination marketing organization. He has engaged in efforts to expand trusted-traveler
programs such as Global Entry, TSA PreCheck and the Visa Waiver Program, which enhance both security and travel
efficiency by thoroughly pre-vetting travelers.
In 2013, Dow launched Project: Time Off, a transformative national campaign to prove the value and necessity of
taking vacation. This venture builds on other successes under Dow's leadership, including the growth of U.S. Travel's
annual IPW international marketplace, each of which generates $4.7 billion in direct bookings to U.S. destinations
over the ensuing three years.
In 2018, Dow led the creation of the Visit U.S. Coalition, a group of 15 multi-industry trade groups committed to
promoting travel's sizable downstream economic value and pursuing policies that bolster international inbound travel.
Additionally, Dow and U.S. Travel are leaders of the Meetings Mean Business Coalition, which provides resources to
promote and defend the economic and business value of face-to-face meetings. Dow was honored with Meeting
Professionals International's (MPI) 2018 Industry Leader Award for outstanding contribution to the meetings industry.
Prior to joining U.S. Travel in 2005, Dow advanced through the ranks at Marriott International in a tenure spanning
34 years, where he rose to senior vice president of global and field sales. He has held seats on the boards of ASAE,
ASAE Foundation, PCMA, MPI Foundation, GWSAE, the Travel Institute, RE/MAX International and the U.S. Chamber
of Commerce Committee of 100.
Dow served in the United States Army with the 101st Airborne Division in Vietnam, where he received the Bronze
Star and other citations. He earned a Bachelor of Science degree from Seton Hall University and was honored as
a Most Distinguished Alumnus in 2012. He holds an honorary doctorate for business administration in hospitality
management from Johnson & Wales University.

W W W. T H E H O T E L E X P E R I E N C E . C O M

http://WWW.THEHOTELEXPERIENCE.COM

Table of Contents for the Digital Edition of The Hotel Experience - 2018 Show Directory