The Hotel Experience - 2018 Show Directory - 17

CONFERENCE SCHEDULE
Sunday, November 11, 2018

Track: Future Trends
Room: 1E09
10:45 AM - 11:45 AM

REDEFINING TODAY'S HOSPITALITY WORKFORCE AND CULTIVATING TOMORROW'S TEAM
As the hospitality workforce continues to evolve, recruiting, training and retaining employees is an ongoing challenge for hotel operators and general managers. Join the conversation as our expert panel addresses topics such as how to recruit in today's employment market given current bandwidth issues, how
to integrate new technologies in recruiting strategies, develop creative benefit packages to attract workers, and integrate and effectively train part-time team
members, all while retaining a loyal, well trained and motivated team. Throughout this robust discussion, panelists will provide best practices through the lens
of various of workplace settings, and ensure you leave with tactics and tips to take back to your organization to set you up for success.
MODERATOR

PANELISTS

Valerie Ferguson

Regional General
Manager - Resort
Operations Walt Disney
Company

Heather Berti

Corporate Director
of People Services
Arlo Hotels

Audrey Williams-Lee
Ron Mitchell

CEO Virgil Holdings Inc.
(HCareers)

VP Corporate Human
Resources & Global
Philanthropy Hyatt
Hotels Corporation

Track: Technology
Room: 1E08
12:00 PM - 1:00 PM

KEYNOTE DEEP DIVE: HOW TECH DISRUPTORS ARE INFLUENCING THE GUEST EXPERIENCE AND
HOTEL OPERATIONS
Join Keynote Michael Dominguez, Chief Sales Officer for MGM Resorts International, as he dives deeper into how technology continues to shape the guest
experience and hotel operations. The numerous new tools and advances in hospitality technology can be overwhelming. From 5-G wireless connectivity, AI,
security technology, bitcon and more, stay ahead of the curve by utilizing tools and simplifying processes for both internal teams and guests. This session will
provide you great insights and knowledge as you navigate technological advances to create stronger business practices and outstanding guest experiences.
PRESENTER

Michael Dominguez
Chief Sales Officer
MGM Resorts
International

W W W. T H E H O T E L E X P E R I E N C E . C O M

17



http://WWW.THEHOTELEXPERIENCE.COM

Table of Contents for the Digital Edition of The Hotel Experience - 2018 Show Directory

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