The Hotel Experience - 2018 Show Directory - 18

CONFERENCE SCHEDULE
Sunday, November 11, 2018

Track: Operational Excellence
Room: 1E10/11
12:00 PM - 1:00 PM

ASSET VALUE CREATION FOR HOTEL OWNERS: THE ROLE OF OPERATIONAL EXCELLENCE
The Hotel Asset Management Cycle consists of four stages from identifying owner objectives, acquisition of the hotel asset, hotel operational performance and
asset disposition. Asset Managers and Hotel owners rely on operating managers to optimize performance by instituting excellent practices. The session will tap
into the expertise for three executives who will share their experience and leading practices to demonstrate tactics and strategies for creating asset value.
MODERATOR

PANELISTS
Christine Devers

AJ Singh

Complex General
Manager- Renaissance
New York Times
Square and W New
York-Times Square
Marriott International

Professor, Founding
Director Hospitality and
Tourism Management
The University of Texas
Rio Grande Valley

Sean Hennessey
President Lodging
Advisors LLC

Michael Kitchen

Partner Aparium Hotel
Group

Track: Future Trends
Room: 1E09
12:00 PM - 1:00 PM

THE FUSION OF HOSPITALITY, WELLNESS AND DESIGN
Join this multi-disciplinary panel of experts as they explain and explore the growing trends that are redefining service industries and the ongoing fusion of
physical and social environments that maximize consumer wellness. This fusion is critical for the hospitality industry to understand moving forward as it will
help to build stronger businesses by promoting customer and employee loyalty, market differentiators and more memorable customer experiences. Attendees
will learn many lessons that have come from the common themes and brand experiences between healthcare and hospitality, including the customer-centric
mindset, healthy design/ aesthetic, food service, and similar amenities; the trends for wellness within resorts and spas; the Vegas paradigm shift that emphasizes health and wellness as part of their business and guest experience; and the realm of environmental psychology that guides aesthetics in art, design and
architecture to create positivity and promote the healing process. Design thinking, along with a growing body of evidence-based design research, provides an
effective approach for exploring this exciting topic from both academic and practitioners' perspectives in the rapidly evolving dynamics of the hospitality and
healthcare industries.
MODERATOR

PANELISTS
Vaibhav Garg
Jim Houran, Ph.D
Managing Director

AETHOS Consulting
Group

18

Area Talent & Culture
Manager AccorHotels
The Maldives & Advisory
Board Member Cornell
Institute of Healthy Futures
Cornell University

W W W. T H E H O T E L E X P E R I E N C E . C O M

Mary Tabacchi

Professor Emerita
Cornell University Hotel
School

Elizabeth Weiner
Owner Elizabeth Weiner
Gallery Inc.
http://WWW.THEHOTELEXPERIENCE.COM
Table of Contents for the Digital Edition of The Hotel Experience - 2018 Show Directory
