MARKETPLACE EDUCATION SCHEDULE Monday, November 12, 2018 HX: Onstage - Hotel Booth: 2500 2:00 PM - 2:45 PM BUYER BEHAVIOR VS TECH DEVELOPMENTS VS GUEST ENGAGEMENT What tech is out there that strategically allows for the human element to be removed from the guest journey while creating a positive impact on the guest's journey? What tech allows automation of guest engagement, while increasing human analysis of trend mapping and rate management. What allows me to focus my people power on more guest-centric tasks that increase engagement on property while decrease my operating costs for human capital in processes that can be automated and still increase UX? The upside of this is better deployment and lowering of operating, marketing and human costs while increasing revenue and total revpar, maximizing human engagement in the areas that automation doesn't work well and ultimately creates better results. PRESENTER Rich Tuckwell-Skuda President, Avvio North America Avvio Inc. HX: Onstage - Tech Sponsored by Booth: 2540 4:00 PM - 4:30 PM PRODUCTIVITY APPS FOR BUSY PROFESSIONALS Are you looking to free up some time in your schedule as a busy professional? Learn about the top productivity apps that can help you do just that. From inbox management to communication tools, we'll discuss each app and how they can work for your needs! PRESENTER Soraya Herbert Digital Media Enthusiast DAHLIA+ Agency 44 W W W. T H E H O T E L E X P E R I E N C E . C O Mhttp://WWW.THEHOTELEXPERIENCE.COM