Healthcare Executive - November/December 2013 - 26
Much of the leadership development work currently taking
place at Stanly Regional Medical center has revolved around
an organizationwide reframing of the supervisor-employee
relationship. “We’re moving from command and control to
collaboration,” notes Morlock. “We feel that will be the key
to our future success.” The redefinition spans the entire organization, but has implications for senior leadership as well.
Palmetto Health
When it comes to preparing future healthcare leaders,
“we’re dealing with the need for an entirely new set of competencies,” says Amy c. Barry, chief human resources and
innovation officer at Palmetto Health, columbia, S.c. The
fundamental challenge is creating an environment that
supports these competencies by transforming the management structure from a ‘command control’ model to one of
participative leadership in which a leader may actually
report to several people, she says.
Morlock has been zeroing in specifically on a redesign of the
performance appraisal process. “certainly we need leaders
and managers who produce results, but performance in that
area has to be balanced against behavior, against how the
The change will not be easy. “Healthcare is notorious for
creating what it believes to be
leader produced those results,”
improvement around a silo
Morlock says. “A manager with
instead of taking the broader
wonderful process improvement “Many of the leadership and management
view required to address the
skills who does not treat copractices that have served the industry
real issues,” she says. “If you’ve
workers with respect or undermanaged something a certain
stand the importance of
well in decades past do not stand up in
way for 20 to 30 years, it’s
customer service isn’t going to
an environment that is changing as
hard to think differently. The
have a place within our organirapidly as the one we have today.”
industry doesn’t have a crystal
zation.” The “how” behind the
ball to know what’s going to
results is as important as the
Paul J. Morlock, FACHE
happen with value-based care,
results themselves, he says.
Stanly Regional Medical Center
so the tendency is to cling to
current models.”
The medical center has also created a three-part organizational and leadership development
Yet providers that dare to take risks and break with tracycle that incorporates opportunities to reflect on individual
dition can produce outstanding results. “The organizaand organizational performance and use the lessons learned
tions leaving command control are innovating and
to make improvements for the following year. Senior and
creating an empowerment and shared leadership culture
middle managers are asked to develop one to three personal
that generates ideas and inspires talented people to stay,”
goals that support the strategic goals of the organization. At
says Barry. “They stay because there is something spesix months, they meet with their supervisors “to identify any
cial about the place they go every day. They don’t congaps so there are no surprises when the cycle is completed in
sider it work; they consider it a calling. It’s something
the fall,” Morlock notes. The cycle ends with a “look back”
they want to do.”
by senior management to reflect on the achievement of strategic goals and individual performance. “That exercise tells
These organizations need leaders who are integrators,
us as a senior management team not only how well we’ve
Barry says—individuals with the versatility and opendone but also where we need to be to improve our commumindedness to play in many spaces, connect the dots
nication with our direct reports,” he says.
26
Healthcare Executive
nov/DEc 2013
Healthcare Executive - November/December 2013
Table of Contents for the Digital Edition of Healthcare Executive - November/December 2013
Healthcare Executive - November/December 2013
Contents
ACHE Online
Take Note
Perspectives
Managing Your Career in Transformative Times
Generation Now: The New Era of Leadership
Aspirations of a Servant Leader
Professional Pointers
Healthcare Management Ethics
Satisfying Your Customers
Community Health Innovations
Public Policy Update
Careers
Governance Insights
Improving Patient Care
CEO Focus
Executive News
On the Move
Member Accolades
Chapter News
Professional Development Calendar
2013 Editorial Index
Healthcare Executive - November/December 2013 - Healthcare Executive - November/December 2013
Healthcare Executive - November/December 2013 - Cover2
Healthcare Executive - November/December 2013 - Contents
Healthcare Executive - November/December 2013 - 2
Healthcare Executive - November/December 2013 - 3
Healthcare Executive - November/December 2013 - ACHE Online
Healthcare Executive - November/December 2013 - 5
Healthcare Executive - November/December 2013 - Take Note
Healthcare Executive - November/December 2013 - 7
Healthcare Executive - November/December 2013 - Perspectives
Healthcare Executive - November/December 2013 - 9
Healthcare Executive - November/December 2013 - Managing Your Career in Transformative Times
Healthcare Executive - November/December 2013 - 11
Healthcare Executive - November/December 2013 - 12
Healthcare Executive - November/December 2013 - 13
Healthcare Executive - November/December 2013 - 14
Healthcare Executive - November/December 2013 - 15
Healthcare Executive - November/December 2013 - 16
Healthcare Executive - November/December 2013 - 17
Healthcare Executive - November/December 2013 - 18
Healthcare Executive - November/December 2013 - 19
Healthcare Executive - November/December 2013 - Generation Now: The New Era of Leadership
Healthcare Executive - November/December 2013 - 21
Healthcare Executive - November/December 2013 - 22
Healthcare Executive - November/December 2013 - 23
Healthcare Executive - November/December 2013 - 24
Healthcare Executive - November/December 2013 - 25
Healthcare Executive - November/December 2013 - 26
Healthcare Executive - November/December 2013 - 27
Healthcare Executive - November/December 2013 - 28
Healthcare Executive - November/December 2013 - 29
Healthcare Executive - November/December 2013 - Aspirations of a Servant Leader
Healthcare Executive - November/December 2013 - 31
Healthcare Executive - November/December 2013 - 32
Healthcare Executive - November/December 2013 - 33
Healthcare Executive - November/December 2013 - 34
Healthcare Executive - November/December 2013 - 35
Healthcare Executive - November/December 2013 - 36
Healthcare Executive - November/December 2013 - 37
Healthcare Executive - November/December 2013 - 38
Healthcare Executive - November/December 2013 - 39
Healthcare Executive - November/December 2013 - Professional Pointers
Healthcare Executive - November/December 2013 - 41
Healthcare Executive - November/December 2013 - Healthcare Management Ethics
Healthcare Executive - November/December 2013 - 43
Healthcare Executive - November/December 2013 - 44
Healthcare Executive - November/December 2013 - 45
Healthcare Executive - November/December 2013 - 46
Healthcare Executive - November/December 2013 - 47
Healthcare Executive - November/December 2013 - Satisfying Your Customers
Healthcare Executive - November/December 2013 - 49
Healthcare Executive - November/December 2013 - 50
Healthcare Executive - November/December 2013 - 51
Healthcare Executive - November/December 2013 - Community Health Innovations
Healthcare Executive - November/December 2013 - 53
Healthcare Executive - November/December 2013 - 54
Healthcare Executive - November/December 2013 - 55
Healthcare Executive - November/December 2013 - Public Policy Update
Healthcare Executive - November/December 2013 - 57
Healthcare Executive - November/December 2013 - 58
Healthcare Executive - November/December 2013 - 59
Healthcare Executive - November/December 2013 - 60
Healthcare Executive - November/December 2013 - 61
Healthcare Executive - November/December 2013 - Careers
Healthcare Executive - November/December 2013 - 63
Healthcare Executive - November/December 2013 - 64
Healthcare Executive - November/December 2013 - 65
Healthcare Executive - November/December 2013 - Governance Insights
Healthcare Executive - November/December 2013 - 67
Healthcare Executive - November/December 2013 - 68
Healthcare Executive - November/December 2013 - 69
Healthcare Executive - November/December 2013 - Improving Patient Care
Healthcare Executive - November/December 2013 - 71
Healthcare Executive - November/December 2013 - 72
Healthcare Executive - November/December 2013 - 73
Healthcare Executive - November/December 2013 - 74
Healthcare Executive - November/December 2013 - 75
Healthcare Executive - November/December 2013 - CEO Focus
Healthcare Executive - November/December 2013 - 77
Healthcare Executive - November/December 2013 - 78
Healthcare Executive - November/December 2013 - 79
Healthcare Executive - November/December 2013 - Executive News
Healthcare Executive - November/December 2013 - 81
Healthcare Executive - November/December 2013 - 82
Healthcare Executive - November/December 2013 - 83
Healthcare Executive - November/December 2013 - On the Move
Healthcare Executive - November/December 2013 - 85
Healthcare Executive - November/December 2013 - 86
Healthcare Executive - November/December 2013 - 87
Healthcare Executive - November/December 2013 - Member Accolades
Healthcare Executive - November/December 2013 - 89
Healthcare Executive - November/December 2013 - Chapter News
Healthcare Executive - November/December 2013 - 91
Healthcare Executive - November/December 2013 - Professional Development Calendar
Healthcare Executive - November/December 2013 - 93
Healthcare Executive - November/December 2013 - 2013 Editorial Index
Healthcare Executive - November/December 2013 - 95
Healthcare Executive - November/December 2013 - 96
Healthcare Executive - November/December 2013 - Cover3
Healthcare Executive - November/December 2013 - Cover4
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