Healthcare Executive - November/December 2013 - 64

Careers

imperatives. There was also a real
weakness in the use of data for
defining problems and drafting
solutions to those problems.
I initially introduced the concept of
developing our leaders (managers and
directors) through the use of a standard criteria process patterned after
the Baldrige approach, calling our
model “Operational Efficiency,” at
Methodist north Hospital in 2008
and exported to Methodist South
Hospital in 2009 (see sidebar below).
I decided not to call it the Baldrige
process for two reasons: One was that
the organization, in my opinion at
that time, was not ready to pursue
Baldrige; and, I felt the best way to
prepare the organization was to make
the criteria, principles and discipline
all part of our ongoing work without
attaching any labels to it.

Our organization, like most healthcare organizations, has developed
our strategic goals around key focus
areas (people, service, quality,
finance and growth), making it
both easy and intuitive to align
with the Baldrige categories (see
sidebar on page 63).
With that in mind, we began a
training and mentoring process for
all our leaders to help them understand how to use the criteria in
assessing their respective areas of
responsibilities. Each director or
manager was required to develop
their own strategic deployment map
that clearly details departmental
goals and tactics that are tightly
aligned with facility goals. Using
the expertise of our trained state
quality award examiners, all leaders
were coached in developing their

Operational Efficiency Model

1
5

Challenge—
provide helpful
feedback to
report

4
64

Healthcare Executive
nOv/DEC 2013

In preparing for their quarterly
operational efficiency report to the
executive team, the directors are
required to assess and present the
progress of their strategic deployment map and demonstrate clear
understanding of the reasons for
the positive or negative deviations
from the goal’s target. In addition,
they are tasked with articulating
any barriers to future success,
improvement tactics they are using
and opportunities they have identified for cycles of learning. The
leaders also discuss potential strategic challenges with particular
emphasis on resources or support
needed from the executive team.
The operational efficiency process
has been credited for the significant
improvements that we have seen at
both of our hospitals, and has now
been adopted systemwide as a best
practice. s

Educate
leaders on
Baldrige
criteria

Operational efficiency:
Ongoing Cycle of
Learning Through
Mentoring

Ensure metrics
available to
evaluate
progress

operational efficiency report, which
they share three to four times a year
with our executive team. The diagram below shows the education
and mentoring process that our
trainers use to prepare our leaders.

3

2

Create
departmental
SDM and
MVV

Educate on
Operational
Efficiency
model

Michael O. Ugwueke, DHA,
FACHE, is COO of Methodist Le
Bonheur Healthcare in Memphis,
Tenn. He can be reached at michael.
ugwueke@mlh.org.
Editor’s note: For more information on the Baldrige process, please
consider “Achieving Performance
Excellence With Baldrige and The
Joint Commission,” a seminar to
be presented at the 2014 Congress
on Healthcare Leadership. visit
ache.org/Congress for details.



Healthcare Executive - November/December 2013

Table of Contents for the Digital Edition of Healthcare Executive - November/December 2013

Healthcare Executive - November/December 2013
Contents
ACHE Online
Take Note
Perspectives
Managing Your Career in Transformative Times
Generation Now: The New Era of Leadership
Aspirations of a Servant Leader
Professional Pointers
Healthcare Management Ethics
Satisfying Your Customers
Community Health Innovations
Public Policy Update
Careers
Governance Insights
Improving Patient Care
CEO Focus
Executive News
On the Move
Member Accolades
Chapter News
Professional Development Calendar
2013 Editorial Index
Healthcare Executive - November/December 2013 - Healthcare Executive - November/December 2013
Healthcare Executive - November/December 2013 - Cover2
Healthcare Executive - November/December 2013 - Contents
Healthcare Executive - November/December 2013 - 2
Healthcare Executive - November/December 2013 - 3
Healthcare Executive - November/December 2013 - ACHE Online
Healthcare Executive - November/December 2013 - 5
Healthcare Executive - November/December 2013 - Take Note
Healthcare Executive - November/December 2013 - 7
Healthcare Executive - November/December 2013 - Perspectives
Healthcare Executive - November/December 2013 - 9
Healthcare Executive - November/December 2013 - Managing Your Career in Transformative Times
Healthcare Executive - November/December 2013 - 11
Healthcare Executive - November/December 2013 - 12
Healthcare Executive - November/December 2013 - 13
Healthcare Executive - November/December 2013 - 14
Healthcare Executive - November/December 2013 - 15
Healthcare Executive - November/December 2013 - 16
Healthcare Executive - November/December 2013 - 17
Healthcare Executive - November/December 2013 - 18
Healthcare Executive - November/December 2013 - 19
Healthcare Executive - November/December 2013 - Generation Now: The New Era of Leadership
Healthcare Executive - November/December 2013 - 21
Healthcare Executive - November/December 2013 - 22
Healthcare Executive - November/December 2013 - 23
Healthcare Executive - November/December 2013 - 24
Healthcare Executive - November/December 2013 - 25
Healthcare Executive - November/December 2013 - 26
Healthcare Executive - November/December 2013 - 27
Healthcare Executive - November/December 2013 - 28
Healthcare Executive - November/December 2013 - 29
Healthcare Executive - November/December 2013 - Aspirations of a Servant Leader
Healthcare Executive - November/December 2013 - 31
Healthcare Executive - November/December 2013 - 32
Healthcare Executive - November/December 2013 - 33
Healthcare Executive - November/December 2013 - 34
Healthcare Executive - November/December 2013 - 35
Healthcare Executive - November/December 2013 - 36
Healthcare Executive - November/December 2013 - 37
Healthcare Executive - November/December 2013 - 38
Healthcare Executive - November/December 2013 - 39
Healthcare Executive - November/December 2013 - Professional Pointers
Healthcare Executive - November/December 2013 - 41
Healthcare Executive - November/December 2013 - Healthcare Management Ethics
Healthcare Executive - November/December 2013 - 43
Healthcare Executive - November/December 2013 - 44
Healthcare Executive - November/December 2013 - 45
Healthcare Executive - November/December 2013 - 46
Healthcare Executive - November/December 2013 - 47
Healthcare Executive - November/December 2013 - Satisfying Your Customers
Healthcare Executive - November/December 2013 - 49
Healthcare Executive - November/December 2013 - 50
Healthcare Executive - November/December 2013 - 51
Healthcare Executive - November/December 2013 - Community Health Innovations
Healthcare Executive - November/December 2013 - 53
Healthcare Executive - November/December 2013 - 54
Healthcare Executive - November/December 2013 - 55
Healthcare Executive - November/December 2013 - Public Policy Update
Healthcare Executive - November/December 2013 - 57
Healthcare Executive - November/December 2013 - 58
Healthcare Executive - November/December 2013 - 59
Healthcare Executive - November/December 2013 - 60
Healthcare Executive - November/December 2013 - 61
Healthcare Executive - November/December 2013 - Careers
Healthcare Executive - November/December 2013 - 63
Healthcare Executive - November/December 2013 - 64
Healthcare Executive - November/December 2013 - 65
Healthcare Executive - November/December 2013 - Governance Insights
Healthcare Executive - November/December 2013 - 67
Healthcare Executive - November/December 2013 - 68
Healthcare Executive - November/December 2013 - 69
Healthcare Executive - November/December 2013 - Improving Patient Care
Healthcare Executive - November/December 2013 - 71
Healthcare Executive - November/December 2013 - 72
Healthcare Executive - November/December 2013 - 73
Healthcare Executive - November/December 2013 - 74
Healthcare Executive - November/December 2013 - 75
Healthcare Executive - November/December 2013 - CEO Focus
Healthcare Executive - November/December 2013 - 77
Healthcare Executive - November/December 2013 - 78
Healthcare Executive - November/December 2013 - 79
Healthcare Executive - November/December 2013 - Executive News
Healthcare Executive - November/December 2013 - 81
Healthcare Executive - November/December 2013 - 82
Healthcare Executive - November/December 2013 - 83
Healthcare Executive - November/December 2013 - On the Move
Healthcare Executive - November/December 2013 - 85
Healthcare Executive - November/December 2013 - 86
Healthcare Executive - November/December 2013 - 87
Healthcare Executive - November/December 2013 - Member Accolades
Healthcare Executive - November/December 2013 - 89
Healthcare Executive - November/December 2013 - Chapter News
Healthcare Executive - November/December 2013 - 91
Healthcare Executive - November/December 2013 - Professional Development Calendar
Healthcare Executive - November/December 2013 - 93
Healthcare Executive - November/December 2013 - 2013 Editorial Index
Healthcare Executive - November/December 2013 - 95
Healthcare Executive - November/December 2013 - 96
Healthcare Executive - November/December 2013 - Cover3
Healthcare Executive - November/December 2013 - Cover4
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