HCA Healthcare Magazine - Winter 2019 - 19

Watch Jane and Abel's full discussion about improving
the patient experience. Search Atlas Connect (keyword
Nursing Corner), then view the Quick Links.

don't know anything about them medically, then I'm just
some guy checking on their well-being. Then I want to
make sure that my team is adhering to the same script
that we all follow for communication and compassion.
What I've seen is we have a gap in compassion and
making personal connections. This is the time I take to
coach on that personal connection they've harvested.
The people who are strong in this, I give them kudos.
The people who are struggling, I give them pointers.
Jane: I loved it when you said to one of your nurses,
"I challenge you to get this done by the end of the shift."
Is that something you use a lot?
Abel: Oh yes. That's how we work as a team. We are
constantly working to perfect things. I always leave
them with challenges. I feel that part of developing
a team means that, even with my high performers,
I have to teach them something. If I don't teach the
high performers something because they believe
they've arrived, they'll start to lose interest, or start
to veer from the goal of the team. We really want to
make sure we're continuing on one path.
Jane: You've made a huge improvement in your HCAHPS scores.
What are you most proud of?
Abel: As a manager, I'm most proud to see the development of
my team. I see a nurse coming in, brand new, nervous, and they go
through the internship. Then you see them three months later, and
they're getting better. Six months later, a year later, they're
precepting others. A year and a half later, they're charge nurses.
That's what I live for. My proudest moment is when I go to a room,
and the patient tells me their nurse did a wonderful job.

A VETERAN PRESENCE
Abel served as a medic with the Texas
Army National Guard. In the past five years,
more than 20,000 veterans have joined

Jane: Anything else you'd like to add?
Abel: I really like our focus on the mission and vision. I think it's
made our work very deliberate. I was a nurse before I joined
HCA Healthcare, and when you do good at the bedside, you make
personal connections. But here, I feel like every day my work is
more focused and, as a result, I know where I am on the journey.
So I don't get intimidated by the big tasks, because I know I have
the tools to accomplish them. ■

the HCA Healthcare family.
You can help support these colleagues
as they transition to a civilian environment
by volunteering for our new internal
veteran mentoring program, which began
in November 2019. For more information,
email Avery.King@HCAhealthcare.com
with the subject line "MentorcliQ."
HCA Healthcare Magazine | 19



HCA Healthcare Magazine - Winter 2019

Table of Contents for the Digital Edition of HCA Healthcare Magazine - Winter 2019

HCA Healthcare Magazine - Winter 2019 - Cover
HCA Healthcare Magazine - Winter 2019 - 2
HCA Healthcare Magazine - Winter 2019 - 3
HCA Healthcare Magazine - Winter 2019 - 4
HCA Healthcare Magazine - Winter 2019 - 5
HCA Healthcare Magazine - Winter 2019 - 6
HCA Healthcare Magazine - Winter 2019 - 7
HCA Healthcare Magazine - Winter 2019 - 8
HCA Healthcare Magazine - Winter 2019 - 9
HCA Healthcare Magazine - Winter 2019 - 10
HCA Healthcare Magazine - Winter 2019 - 11
HCA Healthcare Magazine - Winter 2019 - 12
HCA Healthcare Magazine - Winter 2019 - 13
HCA Healthcare Magazine - Winter 2019 - 14
HCA Healthcare Magazine - Winter 2019 - 15
HCA Healthcare Magazine - Winter 2019 - 16
HCA Healthcare Magazine - Winter 2019 - 17
HCA Healthcare Magazine - Winter 2019 - 18
HCA Healthcare Magazine - Winter 2019 - 19
HCA Healthcare Magazine - Winter 2019 - Back Cover
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