ARDA 2019 Trustee Directory - 18

EQU IANT FINAN CIAL S E RVICE S
5401 North Pima Road | Suite 150 | Scottsdale, AZ 85250 | 888.302.5938 ph

www.equiant.com

Frank A. Morrisroe
President

Equiant's client-centric culture delivers innovative solutions for
loan servicing. Whether the choice is traditional outsourcing
by Equiant's highly trained servicing professionals or integrated
servicing solutions through its Platform as a Service (PaaS) model,
Equiant's clients achieve industry-leading portfolio performance
with the highest levels of data security and regulatory compliance.
As a result, Equiant has become one of the leading timeshare
servicers in the United States with an active serviced portfolio that
exceeds $1.5 billion and includes more than 175,000 individual
consumer loans and 500,000 maintenance dues related accounts.
Equiant's array of products includes loan receivables servicing on
a fully hosted web platform, PaaS receivables technology, point of
sale merchant processing with PCI Level I compliance, document
custody (including digital), integrated payments, integrated
reporting, integrated communications and now integrated contact
center tools for early stage recovery and delinquency control.

performance. All of Equiant's clients have access to best practices
and toolsets that transform the payment-processing function and
improve portfolio performance. Equiant's Business Intelligence
Tools (BITs) allow developers to create their own detailed reports
with the information they find most valuable-such as custom
charts and graphs for historical and current trend analysis-from
a high level or to drill down to specific data in areas of interest.
Equiant's offers multiple payment stream options and automatically
adjusts the consumer's interest rate and payment amount based
on their payment method and incentive parameters. Consumers
can conveniently access, review, and make payments 24/7 on
Equiant's Consumer Central website and Voice Response Unit.
From merchant processing to ACH to Lockbox payments, Equiant is
always looking for the best of breed payment solutions and options
for its clients. Whether you leverage Equiant's payment partners or
bring your own, Equiant has a solution for you

Choice for Loan Servicing

Superior Technology and Payment Innovation

Equiant's PaaS model for loan servicing keeps developers firmly
in the driver's seat. The complete account receivables system
includes loan servicing, maintenance fee servicing and invoicing, a
collections module, document custody, and multi-option reporting
tools. In 2018, Equiant added to its integrated contact center
tools for early stage recovery and delinquency control. Powered
by NICE inContact, the global leader in cloud contact center
software, eqConnect features seamless campaign integration,
agentless dialing, real-time performance indicators, complete
contact recordings, long-term storage, advanced recovery call
routing, multi-channel contact handling, full skill-based routing
and prioritization, total contact blending, multiple dialer modes and
customizable dashboards and reports.

Through cloud technology, Equiant's provides the servers, storage
methodology and other services to host developer accounts. In the
current era of data security challenges and strict collections law,
that's an important distinction. Equiant operates under PCI Level 1
certification standards and SSAE 18 compliance requirements and
hosts all data at the ultra-secure Microsoft Azure cloud platform,
securing data from hacking as well as natural disasters, power
outages and other business interruptions. Equiant is a member of the
prestigious Visa Global Registry of Service Providers, demonstrating
full compliance with the strictest Payment Card Industry standards.
Equiant's superior technology leads to substantial cost savings and
improved account management metrics. Recent new clients report
saving up to 30 percent in the first
year. Now is the time to discover how
Equiant's industry leading technology
and superior customer service culture
translate into better control and an
improved bottom line.

Clients who prefer to outsource
receivables management-or have lenders
who require it-can depend on Equiant's
industry leading customer service and

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http://www.equiant.com
ARDA 2019 Trustee Directory

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