october2022 - 45
MANAGEMENT
" Without failures, you've got
no successes. I'm lucky that I
haven't had so many failures
that set me back very much. "
Don Henthorn, BendPak founder and chairman emeritus
Cleaner.
Better.
Further.
but it worked much better and was a saleable lift. Ultimately, we
went to a cable drive.
FM: On that subject, what have been some of the biggest changes
in lifts?
DH: The biggest were all safety changes. Speed and safety are always
paramount with lifts. There were problems in the industry back then
with accidents. It's not as though they were happening frequently,
but they were happening. And it made us all aware of our duty to
design and build better-quality and safer products. I keep focusing
on the safety because if you're getting under a lift, you want to feel
comfortable about that.
From the '80s on, we were always trying to develop better-quality
lifts all the time and making innovative changes. One I am proud of
at BendPak was when we developed an arm lock for the two-post lift.
FM: How long have you been thinking about your succession
plan and how did you pick your new CEO?
DH: I've been thinking about succession for 20 years probably, but
not very seriously until perhaps the last five years. I needed to know
what I was going to do in the business and how it was going to
continue. I feel I built something worthwhile here, and I'd like to see
it turned over to someone in good hands. Jeff Kritzer fits the bill in
every way. Jeff came to work for me 40 years ago, and he's never let
up. He's had his foot on the gas pedal all the way. He's been reliable,
responsible, and as much family as I could have. So, it was a pretty
easy choice for me to make him the new CEO.
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October 2022 | FleetMaintenance.com
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45
october2022
Table of Contents for the Digital Edition of october2022
Hitched Up: Equipping your fleet for future battles
Equipment: TPMS is now mainstream, but should it be mandatory?
In The Bay: Diagnosing aftertreatment headaches
Shop Operations: How KPIs fuel shop efficiency
Under Vehicle: Lifting strategies of the South Pacific
Fluids & Filtration: Do the benefits of additives really add up?
Management: BendPak founder reflects on career lifing up the vehicle repair industry
TMC SuperTech: Female tech makes history at TMCSuperTech 2022
Training: The 2% solution to the tech shortage
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial: Filter monitoring for increased uptime
october2022 - CovTip1
october2022 - CovTip2
october2022 - 1
october2022 - 2
october2022 - 3
october2022 - 4
october2022 - 5
october2022 - 6
october2022 - 7
october2022 - Hitched Up: Equipping your fleet for future battles
october2022 - 9
october2022 - 10
october2022 - 11
october2022 - Equipment: TPMS is now mainstream, but should it be mandatory?
october2022 - 13
october2022 - 14
october2022 - 15
october2022 - 16
october2022 - 17
october2022 - 18
october2022 - 19
october2022 - 20
october2022 - 21
october2022 - In The Bay: Diagnosing aftertreatment headaches
october2022 - 23
october2022 - 24
october2022 - 25
october2022 - 26
october2022 - 27
october2022 - Shop Operations: How KPIs fuel shop efficiency
october2022 - 29
october2022 - 30
october2022 - 31
october2022 - 32
october2022 - 33
october2022 - 34
october2022 - 35
october2022 - Under Vehicle: Lifting strategies of the South Pacific
october2022 - 37
october2022 - 38
october2022 - Fluids & Filtration: Do the benefits of additives really add up?
october2022 - 40
october2022 - 41
october2022 - Management: BendPak founder reflects on career lifing up the vehicle repair industry
october2022 - 43
october2022 - 44
october2022 - 45
october2022 - TMC SuperTech: Female tech makes history at TMCSuperTech 2022
october2022 - 47
october2022 - Training: The 2% solution to the tech shortage
october2022 - 49
october2022 - Fleet Parts & Components
october2022 - 51
october2022 - 52
october2022 - Tools & Equipment
october2022 - 54
october2022 - 55
october2022 - Classifieds
october2022 - 57
october2022 - Guest Editorial: Filter monitoring for increased uptime
october2022 - 59
october2022 - 60
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