IQ Spring 2012: The Conference Issue - (Page 10)

traNsportatIoN//state of the sector The hands in Christian Moeller’s San Jose Consolidated Rental Car Garage (ConRAC) mural are intended to both welcome and bid farewell to travelers. Mineta san Jose International airport: something to yelp about thIS DBIa 2011 DESIGn-BUILD EXcELLEncE aWarD WInnEr GEtS ravE rEvIEWS froM Both StaKEhoLDErS anD thE DIGItaLLY SavvY. By Susan hines WheN It coMes to high-profile public projects, DBIA best practices tend to focus on the relationships among team members and the relationship between the owner and design-builder. But best practices are ultimately meant to provide owners and end users with facilities that meet or exceed their expectations. When the project is an airport, the end users can be elusive, to say the least. So it is up to the owner, via the request for proposal (RFP), and the design-build team to carefully and creatively anticipate the needs of travelers. In the case of the massive Norman Y. Mineta San Jose International Airport Terminal Area Improvement (SJC) in California, the social media site Yelp.com provides a window on the end user perspective before, during and after project completion. Given the Silicon Valley location, perhaps this is to be expected, but even Mellanie D. started her yelp with “Whaaaat?!?!?! Reviewing an airport? hehehe...” Yet that Yelper, along with 340 other reviewers, rated the airport four stars or higher. The 10 spring//2012 the quarterly publication of the design-build institute of america photo courtesy of Ken paul © http://www.Yelp.com

Table of Contents for the Digital Edition of IQ Spring 2012: The Conference Issue

IQ Spring 2012: The Conference Issue