SUMMER 2020 CONTENTS FEATURES DEPARTMENTS 03 06 President's Message: Multifamily Industry, FAA Rise to the Occasion COVER STORY No More Doggie Deception BY KATIE WRENN, CAPS WRH REALTY SERVICES INC. 05 BY AMANDA GILL FAA Update: Difficult Times Yield Valuable Lessons BY JOSH GOLD, CAE, CMP 22 Building Community: KEEP RESIDENTS CONNECTED DESPITE SOCIAL DISTANCING BY CAMILA CAL 14 Virtual Tours: The Best Way to Do This 22 26 BY PAUL BERGERON BY CAMILA CAL 32 14 Apartments By the Numbers FA A H Q.O R G Community Spotlight: A BRIGHT FUTURE AT THE EDISON 1http://faahq.org