Multifamily Florida - Summer 2020 - 3

PRESIDENT'S MESSAGE
1

FLORIDA APARTMENT ASSOCIATION
200 East Robinson Street, Suite 900
Orlando, FL 32801
Tel: 407-960-2910
Fax: 407-960-2911
www.faahq.org
EXECUTIVE COMMITTEE

Multifamily Industry, FAA
Rise to the Occasion
B Y K A T I E W R E N N , C A P S | WRH REALTY SERVICES INC.

Vice President
Kimberly Maggard, CAPS, CPO
Royal American Management Inc.
Treasurer
Kristi Novak, CAM, CAPS
The Altman Companies
Secretary
Jimmy Chestnut, CAPS
Incore Residential
Immediate Past President
Bonnie Smetzer, CPM, HCCP
JMG Realty Inc.
Associates' Vice President
Lisa LaVigne
HD Supply
Association Executives Council Chairman
Lindsey McClain
First Coast Apartment Association
FAA STAFF
Executive Vice President
Josh Gold, CAE, CMP
Director of Communications
Laureen Crowley
Government Affairs Director
Amanda Gill
Director of Meetings
Ralph Robinson, CAE, CMP
Local Government Affairs Manager
William Jaycox
Lease Administrator and Bookkeeper
Rona Long
Administrative Assistant
Carina Favale
PUBLICATION MANAGEMENT
THE YGS GROUP
3650 W. Market St.
York, PA 17404
717-505-9701
theYGSgroup.com
Executive Vice President
Jack Davidson
Account Manager
Rebecca Pratt
EDITORIAL
Copy Editor
Amy DiNunzio
DESIGN
Creative Director
Serena L. Spiezio
Art Director
Reynaldo Alvarado
ADVERTISING
Account Executive
Marshall Boomer

enhance a service during a global pandemic
2020 KICKED OFF WITH a positive
that made social distancing necessary.
economic outlook, strong job market,
The Florida Apartment Association also
and steady growth in multifamily. Then
had to adapt. FAA jumped into virtual
in March, our world as we know it was
learning by offering a series of free webinars
changed forever. Businesses were shut
on timely topics with headlining speakers
down, not knowing if or when they would
such as Matt Easton, Theresa L. Kitay, Lia
open again. All over the world, people
Nichole Smith, and Beth Ziesenis. Other
were told to stay safe at home, as much as
webinars included legal briefings with FAA
they could. "Home" took on a new signifiattorney members Harry Heist and Ryan
cance, as did the apartment industry's role
McCain, and a town hall meeting with
as essential.
Florida House Majority Leader Dane Eagle.
We in the multifamily industry learned
While working from home, FAA staff
what we needed to do to help staff
had daily meetmembers and
ings to plan and
residents stay safe
coordinate how
and healthy. We
"Change is a
best to serve FAA
instituted new proconstant in property
members and our
cesses for cleaning
industry. FAA
common areas,
management, and we
and local affiliate
and learned how
realize early on we
association executo connect with
tives met weekly.
residents remotely.
should expect the
Staff members in
Change is a constant
unexpected. This was
communications,
in property maneducation and
agement, and we
no different."
meetings, and
realize early on we
government affairs
should expect the
met with colleagues
unexpected. This
across the state and across the nation,
was no different.
with a goal of continuous improvement
Owners and operators, suppliers, and
despite trying times.
on-site teams have learned to think outside
Advocacy is an important part of FAA's
the box. We have had to get creative to
mission, even more so during the pandemic
continue to provide a level of service that our
crisis. FAA provided a wealth of resources:
residents have come to know and deserve,
*	 A one-stop resource for guidance and
and that has been even more important
best practices was posted on the FAA
during these times. Some changes were
website and frequently updated with
minor alterations to policies while others
executive orders issued by the governor;
meant partnering with our suppliers to
President's Message Continued on Page 4

FA A H Q.O R G

President
Katie Wrenn, CAPS
WRH Realty Services Inc.

3
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Multifamily Florida - Summer 2020

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