JobsAndCareersWithSarahWillingham2016 - 269

FOCUS :

R AIL

A staggering
1.6 billion train
journeys are
taken annually
in the UK

customer service to passengers,
including selling food and drink,
answering queries, and keeping
the train clean and tidy.

Getting in

Find out the roles available by
contacting your local train
operator (the Association of
Train Operating Companies has
a list at www.atoc.org/traincompanies) or Network Rail (www.
networkrail.co.uk).
For all customer-facing jobs in rail,
previous customer service or retail
experience will be a bonus. Depending
on the area where you live, another entry
route may be as an apprentice through
an Apprenticeship in Rail Services
(see www.apprenticeships.org.uk).

Getting on

Customer roles in a station team
* Helping people find the right platform

for their train and assisting with general
information on train times and delays.
* Validating people's tickets as they travel
through the barriers.
* Helping less able passengers, including
wheelchair users, to get on and off
trains safely.
* Dispatching trains from the platform
by signalling the guard or driver.
* Making passenger announcements.
* Selling tickets and advising on the
cheapest fares and most direct routes
from the ticket office.

Customer roles on trains

Once in the job, you'll have training on
issues such as safety, customer service,
company rules and procedures, and
timetables and fares. You might also
work towards a qualification such as:
* Level 2 (NVQ) Diploma in Rail
Services (Passenger Services)
* Level 2/3 (NVQ) Diploma in
Customer Service
* Level 3 (NVQ) Diploma in Rail Services

How much can I earn?
As a trainee station assistant, your salary
will be somewhere between £12,500 and
£16,000 a year.
When you're qualified, that figure rises
to between £17,000 and £22,000.
Trainee train conductors earn a salary
from between £12,000 and £15,000
a year. Once qualified, this rises to a
salary of between £17,000 and £22,000.
As a senior conductor, you can expect
up to £28,000 a year.
Perks can include free or reduced train
travel, childcare vouchers and bonuses.

* As a train guard or train conductor,

issuing and checking tickets, making
sure the train runs safely and
passengers are safe and comfortable
while travelling, plus answering their
questions about routes, timetables
and connections.
* As a train crew member, providing

Careers That Move covers jobs in the
passenger transport and travel industries.
See www.careersthatmove.co.uk
RailwayPeople is a hub for rail jobs.
See www.railwaypeople.com

J O B S & C A R E E R S /// 2 6 9



JobsAndCareersWithSarahWillingham2016

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https://europe.nxtbook.com/emp/JobsAndCareers/jobsandcareerswinter2023-24
https://europe.nxtbook.com/emp/JobsAndCareers/jobsandcareerswinter2022-23
https://europe.nxtbook.com/emp/JobsAndCareers/jobs-and-careers-summer-2022
https://europe.nxtbook.com/emp/JobsAndCareers/jobsandcareerssummer2022
https://europe.nxtbook.com/emp/JobsAndCareers/jobsandcareers_winter2021-22
https://europe.nxtbook.com/emp/JobsAndCareers/jobsandcareersspring2020
https://europe.nxtbook.com/emp/JobsAndCareers/jobsandcareersautum2019
https://europe.nxtbook.com/emp/JobsAndCareers/jobsandcareersspring2019
https://europe.nxtbook.com/emp/JobsAndCareers/JobsAndCareersAutumn2018
https://europe.nxtbook.com/emp/JobsAndCareers/JobsAndCareersSpring2017
https://europe.nxtbook.com/emp/JobsAndCareers/JobsAndCareersWithJamesCaanAutumn2016
https://europe.nxtbook.com/emp/JobsAndCareers/JobsAndCareersWithSarahWillingham2016
http://europe.nxtbook.com/emp/JobsAndCareers/JobsAndCareersAutunm2015
http://europe.nxtbook.com/emp/JobsAndCareers/JobsandCareers2015
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs_and_Careers_2014
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-Hilary-Devey-2013
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-Hilary-Devey-2012
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-East-of-England-2012-13
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-Yorkshire-2012-13
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-West-Midlands-2012-13
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-Wales-2012-13
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-South-London-2012-13
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-North-London-2012-13
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-South-West
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-South-East-1
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-South-East-2
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-North-West-2012
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-East-Midlands-2012
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-Wales-2012
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-JamesCaan-2012
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-Yorkshire-2011
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-East-of-England-2011
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-South-London-2011
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-London-North-2011
http://europe.nxtbook.com/emp/JobsAndCareers/Jobs-and-Careers-West-Midlands-2011
https://www.nxtbookmedia.com