CONFERENCE SCHEDULE AT-A-GLANCE 12:00 PM 10:45 AM 9:30 AM MONDAY, NOVEMBER 12, 2018 START TIME END TIME TRACK LOCATION 9:30 AM 10:30 AM TECHNOLOGY ROOM: 1E08 9:30 AM 10:30 AM OPERATIONAL EXCELLENCE ROOM: 1E10/11 9:30 AM 10:30 AM FUTURE TRENDS ROOM: 1E09 SESSION Revenue Strategy + Digital Marketing + Website + Booking Engine = Direct Bookings Sales Leadership - Reinvented to Maximize Performance Please, Not Another Sustainability Pitch... Join the Debate! Sponsored by guestsupply A Forensic Insight to the EU General Data Protection Regulations (GDPR)...How to Thrive in the New Era of Data Privacy 10:45 AM 11:45 AM TECHNOLOGY ROOM: 1E08 10:45 AM 11:45 AM OPERATIONAL EXCELLENCE ROOM: 1E10/11 10:45 AM 11:45 AM FUTURE TRENDS ROOM: 1E09 Key Findings from the J.D. Power 2018 North America Hotel Guest Satisfaction Index (NAGSI) Study 12:00 PM 1:00 PM TECHNOLOGY ROOM: 1E08 Social Media 2.0 - Scaling Real-Time Experiences 12:00 PM 1:00 PM OPERATIONAL EXCELLENCE ROOM: 1E10/11 12:00 PM 1:00 PM FUTURE TRENDS ROOM: 1E09 Proven Strategies to Maximize ROI in Today's Hotel Landscape How to Powerfully Communicate Your Brand Through Photography & Video Boutique Touches Drive Brand Success W W W. T H E H O T E L E X P E R I E N C E . C O M 13http://WWW.THEHOTELEXPERIENCE.COM