Jobs and Careers Autumn 2017 - 174
The size of the
there are jobs to
suit all passions
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National Careers Service
of using technology - hence the growth of
ordering online and collecting in store.
Consequently, there is a demand for
graduates with technical skills to produce
apps for smartphones, for example.
There is also a demand for graduates
who can combine commercial awareness
and creativity for roles in marketing and
buying, and graduates with analytical or
number skills for merchandising.
Online retail sales are predicted to grow
13.8% in 20181, which means a greater
demand for efficient, quick delivery of
goods, so supply chain management and
logistics are also growth areas in the sector.
WHAT SKILLS DO I NEED?
Calmness under pressure - you may
have a queue of customers and it
will be your job to keep them calm
and make them feel valued, even
though they've been kept waiting.
Initiative - you'll be dealing with
different scenarios every day, from
problem colleagues to damaged
goods to pacifying angry customers.
Numeracy - there are tills of course,
but you'll still need a good grounding
in figures to help with stocktaking
and analysing sales figures.
IT - this is increasingly important,
so make sure your tech and social
media skills are up to date.
Tact - occasionally, customers
will be irrational, angry or just
downright rude to you and your fellow
members of staff, and you need
to be able to respond calmly and
professionally to defuse any conflict.
Flexibility - the hours can be
unsociable as more stores open late.
Shift work may include evenings,
weekends and bank holidays.
Source: Centre for Retail Research
new customers and keep old ones
coming back for more
You can get a foot on the ladder
without any formal qualiﬁcations
In-house promotions are common
- work hard and you'll soon come
across opportunities to progress
The size of the industry means there
are jobs to suit all passions, from art
and fashion to food and tech.
You may get discounts on store items.
The hours are often ﬂexible, so suited
to those with other commitments
You'll gain lots of transferable skills,
such as customer service
You could potentially work around the
world, as retail is everywhere -from
cruise liners to the huge malls of Paris,
New York and the Middle East.
The retail sector workforce is projected to
grow by 54,800 by 2020. The majority of
this growth (41,700) is expected to be in
This demand for higher-skilled
managers is due to technology, more
sophisticated supply-chain management
and customer trends, according to an
industry overview by prospects.ac.uk.
In an increasingly challenging market,
companies have to compete to provide
better customer service, including online
and multi-channel retailing. Customers
want to combine the personal service of
traditional retailing and the convenience
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