Jobs and Careers Autumn 2017 - 85
Words: Catherine Francis. Photography: Shutterstock. Source: PricewaterhouseCoopers
here are more than
in the UK, from
small bed and
to grand fivestar establishments - and all those
businesses need staff. In fact, the
hospitality industry as a whole is
the UK's fourth largest employer,
providing jobs for nearly 4.5 million
people - around 10% of the workforce1.
With Brexit on the horizon, the
industry is facing uncertainty, with
the possibility that tourism and
business travel may be adversely hit.
On the other hand, a weak pound
makes the UK a cheaper holiday
destination. And if fewer EU workers
remain in the UK after Brexit, there
may be an increase in job vacancies.
The hotel industry offers a huge
variety of roles, from entry-level
jobs such as laundry assistant and
porter, to senior management roles.
Many people start at the bottom
and work their way up, but there
are also opportunities for training
and gaining qualifications. These
range from short diploma courses
to three-year degrees in hospitality
management. These will equip you in
the practical and business knowledge
required to launch a successful
career. Apprenticeships and graduate
trainee schemes are also available.
You'll have very different
experiences depending on the size of
the hotel employing you. In a large
establishment, roles will be more
specific, but you may also have greater
opportunities to progress and train.
In a small hotel, you'll probably have
to be more flexible and willing to help
out in different departments, which
will allow you to develop a broader
skill set and try out different roles.
There are many casual, seasonal
and part-time jobs available, which
may fit well around studying or family
commitments. So, if you're interested
A concierge needs to be confident,
adaptable, efficient and patient
in working in the hospitality industry,
here are a few of the roles available.
The concierge is the first point of
contact for hotel guests, with the
task of ensuring they get the best
possible service. Duties include
greeting guests, booking taxis, making
dinner reservations, delivering
messages and recommending local
attractions and services. You may
also manage door staff and porters.
What skills do I need? Any
qualifications or experience you have
in hospitality or hotel management
will stand you in good stead, but
it's much more important to have a
professional, outgoing personality
and be able to build a rapport with
guests. You'll need to be confident,
adaptable, efficient, patient and
reliable, and have good knowledge
of the local area. Foreign languages
skills are also an advantage.
Apprenticeships are available.
How can I progress? You can
work your way up to head concierge
or senior management positions.
How much can I earn? Salaries
start at £14,000, rising to £20,000
with experience. Shifts are common.
This is the person responsible for
supervising all staff who deal directly
J O B S & C A R E E R S /// 8 5
84 J&C JC17 Working in a hotel jw2.indd 85