Jobs and Careers Autumn 2017 - 177
as profitably as possible. Traditional
store managers need experience of
looking after a team of sales advisers.
Managers are responsible for inspiring
their team to give the best customer
service and ensure budgets are
adhered to and sales targets are met.
Other aspects of the role include
training and development, sales data
analysis, organising promotions and
interpreting trends. E-commerce
managers need excellent technical
skills and platform/database
knowledge, including search
engine optimisation and analytics.
Such a role usually requires a
technical degree in business,
finance, maths, IT or analytics.
How much can I earn? £23,500,
rising to £32,000 with experience.
People in finance are responsible
for store takings, processing online
orders or paying suppliers. They
also determine budgets, look at cash
flows and analyse profit margins
and may be involved in payroll,
ensuring all the staff are paid and
taxed correctly and on time.
How much can I earn? Starting
salaries are in the region of £25,000,
rising to £40,000 for managerial roles.
Buying and merchandising
If you love shopping, the role of buyer
will sound like heaven, as this is the
person who sources and supplies all
the goods on sale in a particular store.
Buyers are experts at following trends
and analysing customer buying habits,
sale (POS) displays. You will need
an art-based degree such as graphic
design or fashion, and have a decent
understanding of market trends and
what will make something sell.
How much can I earn? On average,
around £23,000 for designers rising
with experience, while developers
start on £32,000 rising to £52,000.
Customer service assistant
working out which products are the
most profitable. Applicants usually
need a qualification in business or
retail, although it is possible to work
your way up from the shop floor.
Merchandisers work alongside
buyers and are responsible for the
specifics - how many of a certain
product will be sold in a certain store
and for how long, for example. They
monitor profit margins by checking
stock, and adapt orders to ensure
maximum profits for the business.
How much can I earn? Junior
buying roles start at £18,000, rising
to between £35,000 and £70,000
with experience. The average salary
for a merchandiser is £32,000.
Product design & development
The creative side of the sector,
designers are involved in coming
up with product ideas, fashion
collections, packaging and point of
When members of the public want
to ask questions, praise or complain,
they contact customer services. This
role is often based in a call centre
rather than the shop itself. The onus
is on supporting customers and
dealing with problems as efficiently
as possible, so the caller is left with a
positive impression of the company.
How much can I earn? The
starting salary is usually upwards
of the national minimum or living
wage. Customer service management
roles pay from £18,000 for trainees
up to and beyond £45,000.
As more people shop online and
expect goods to be delivered quickly
and on time, more jobs are being
generated at the front of the supply
chain: the warehouse. Managers
oversee the receiving of goods,
storage and dispatch. They are not
only responsible for staffing levels
and customer satisfaction, but also
health and safety and security.
How much can I earn? Salaries
for graduate-training schemes in
warehouse management range from
£18,000 to £25,000, while roles that
aren't graduate-related start around
£17,000 to £20,000. Experienced
senior warehouse managers can
expect to earn more than £40,000.
Words: Georgina Maric. Images: Getty
FIND OUT MORE
National Careers Service
J O B S & C A R E E R S /// 1 7 7
176 J&C JC17 Retail Roles jw.indd 177