Jobs and Careers Autumn 2017 - 86

with customers, including reception,
porters and concierges. This includes
overseeing front-desk operations,
evaluating guest satisfaction, setting
department objectives and managing
budgets, policies and procedures.
You'll also recruit and train staff.
What skills do I need? A degree or
diploma in hotel management will be
an advantage, as will any experience
of front-of-house operations (in
hotels, retail or other leisure sectors).
However, some people work their way
up from a position such as concierge.
You'll need to demonstrate good
people management, leadership and
communication skills, and an ability
to thrive under pressure. Accounting
and IT skills are also helpful.
How can I progress? You can
move on to larger hotels and to more
senior management positions.
How much can I earn? Salaries
start at £17,000, rising to £33,000
for an experienced manager in a
large hotel. Shift work is common.

A housekeeper
is in charge of
ensuring all
rooms are clean
skills into other institutions, such
as universities and hospitals.
How much can I earn?
Salaries start at £14,000, rising to
£25,000 for a head housekeeper.
Accommodation may be provided.

Porter
A hotel porter greets guests and
escorts them to their suites, carries

their luggage, shows them around
their rooms and describes the
hotel's facilities. You may also give
directions to local sites, park guests'
cars and run errands, such as picking
up dry cleaning. In the event of an
emergency situation, such as a fire,
you'll help to evacuate guests.
What skills do I need? There
are diplomas in porter service and
customer service, but primarily you
need a smart appearance, excellent
customer service skills and a pleasant,
helpful manner. You'll also need to be
fit as you're on your feet most of the
day. A driving licence is an advantage.
How can I progress? You can
advance to the position of head porter
or concierge, progress to larger hotels,

Housekeeper
The housekeeper is in charge of
ensuring all rooms are kept clean and
tidy, and maintaining high standards.
You will allocate tasks and draw up
rotas for a team of cleaning staff,
as well as recruiting, training and
supervising. You'll manage budgets
and supplies, and monitor damage or
faults and arrange necessary repairs.
What skills do I need? Some
people start as a room attendant
and work their way up, but most
housekeepers have experience or
qualifications in hospitality. You need
to be efficient with good organisational
and problem-solving skills, and the
ability to motivate staff. You also
need a thorough understanding
of health and safety issues.
How can I progress? You can
move up to head housekeeper or
executive housekeeper, or progress
into management and training
roles. You can also transfer your

8 6 /// J O B S & C A R E E R S

84 J&C JC17 Working in a hotel jw2.indd 86

17/11/2017 20:02



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